If you don't see your question addressed, reach out to us via the Contact section here and we'll get back to you within one or two business days. Our goal is to have this FAQ section be a complete resource of any and all questions an organization could have while setting up and using the system.
If you simply have questions about using ResourceConnect, we expect you to take a look through this FAQ section first to see if your question has already been addressed. But we hope that the security implications described above, and the fact that we place no limits or price differences on number of users, can persuade you to go through the process of creating separate user accounts for everyone. We understand that with organizations with a large volunteer base may find it cumbersome to make individual accounts for all users. Advocate B will now see all of the messages that Advocate A and Jane Doe exchanged. Thus, if one account was being used by multiple people, there could be a situation where Advocate A is talking to Jane Doe, then Advocate B signs on with the same account and kicks out Advocate A. If someone else tries to log in using that same account, the first person will be kicked off the system. The second reason we require all users have their own accounts is because only one person can be signed in with a particular account at once. It should go without saying that extending this amount of trust to a former employee or volunteer has the potential to backfire. With this hassle ahead, you may be tempted to trust that the exiting person wouldn't act irresponsibly and just keep the shared account credentials the same.
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If you had multiple people using the same account, you would have to change the password, notify all of the other people about the password change, and potentially do the same with your encryption key. There are two main reasons why we feel it is unsafe to have multiple people sharing the same user account.įirst, if one of the people using a shared account were to leave your organization for "unfriendly" reasons, you will want to have the ability to immediately turn off access to that person's ResourceConnect account in order to prevent them from accessing the system and acting irresponsibly. We do not charge per user account specifically to prevent this unsafe situation from happening. With other services that charge per user, it can be common for budget conscious nonprofits to get in the habit of creating one user account that multiple people share.